Solution Study
DECLASSIFIED OMI DOSSIER MC-07099
***
RLC relied on one lone resource to manage their entire inventory. This was intensely problematic as the money-making apparatus of the company came grinding to a halt when this person was unavailable, whether for illness, family emergency, or otherwise.
Consolidating all responsibility for the key workflow of the organization was not a deliberate choice but manifested itself across many months in a company that was struggling to grow rapidly enough to support demand. It was not a choice that was made, but it was a choice they had to live with.
Our team redesigned the entire rod management program with the intent of consolidating all data in a centralized manner. We embedded each step (either spreadsheet- or paper-based) of the rod management workflow inside the application and opened it up to our client’s customers to ensure that key fields are auto-populated without the need for human input. Our intention was to help our client save time on unnecessary data entry, while giving real-time insights to customers when they need them.
RLC’s dashboard is a view of the most important metrics for each of their customers. In the primary use case, it was the total number of guided and slick rods by size, the number of trucks out for inspection, and the location where the inspection took place. RLC could dive deeper into the customer’s inventory and complete the applicable form requirements within that customer account.
RLC’s customers would also gain visibility into their inventory in real-time. Their password-protected account would allow them to view inventory, order history, and easily manage their communication with RLC. Additionally, customers would be able to place new orders and download the required documentation in the application without friction.
At RLC, they needed this solution like they needed a hole in the ground.
“Technological change is never an isolated phenomenon. This revolution takes place inside a complex ecosystem which comprises business, governmental and societal dimensions. To make a country fit for the new type of innovation-driven competition, the whole ecosystem has to be considered.”
